Shipping Policy

PointClickCards ships premium trading cards and authenticated memorabilia from Morehead City, North Carolina.

Order processing

In-stock orders are normally processed within 2–3 business days. High-value orders may require additional payment or address verification before shipment. Processing time is separate from carrier transit time.

Shipping rates and delivery estimates

Available shipping services, rates and estimated delivery times are displayed at checkout. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays or circumstances outside our control.

Tracking, insurance and signature

Orders are shipped with tracking. Insurance and signature confirmation may be required based on item value, destination and carrier availability. Tracking information is sent to the email address provided at checkout when the shipment is prepared.

Shipping address

Please verify the complete shipping address before placing an order. Contact sales@pointclickcards.com immediately if an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

Delays and unavailable items

If we cannot ship within the promised timeframe, we will notify you and provide the option to agree to the delay or cancel the unshipped order for a prompt refund, as required by applicable law.

Damage, loss or delivery issues

Keep all packaging and contact us promptly with your order number and clear photographs if a package arrives damaged, contains the wrong item, or appears to have been lost in transit. We may require carrier documentation before resolving a claim.

International orders

When international shipping is offered, the buyer is responsible for customs duties, import taxes and brokerage charges unless checkout specifically states otherwise. International delivery times vary and customs delays are outside our control.